About Urucall
Story
In Urucall we commit to give companies in the Travel and Technology industries high-quality customer support and technology services so they can focus on their core business.
Goal
Urucall was created to help companies like yours reach their greatest potential. With over 20 years of experience in travel and technology, we want to become your preferred choice for the outsourcing of services.
People
Customer support, integrations, testing, and maintenance are paramount to the success of your business, and we have the right team to take those to the next level.
Why Urucall?
01. Fast & Agile
In Urucall we understand the urgency of your needs, so we adhere to a strict timeline to address your requests.
-
In 24 hs - Request will be aknowledged and revised.
-
In 7 days - Service plan and price chart will be delivered.
-
In 15 days - Strategy and Technology agreement.
-
In 30 days - Your team is now being onboarded to start changing your reality.
02. Priviledged Location
We are located in Montevideo, Uruguay. Our base city is among the top outsourcing centers in South America to export support and technology services.
Politically, economically and socially stable, the country offers a low-risk business climate, higly educated population and great prices for international companies.
​
03. Reduce costs
Talent in Uruguay can be easily found and hired at very competitive rates, compared to first world markets.
Experience, talent and time zone alignment make a great combination that will multiply the return of your investment through value creation.
Staffing Models
1
Hourly Contract
Do you need assistance answering your customers on time? Do you need to test an application when it's released? Hire experient specialists at your convenience.
2
Staff Augmentation
Let us seamlessly integrate to your teams to fill those gaps you can't seem to close. Dedicated professionals on full time employment at your service.
3
Managed Team
Allow Urucall become part of your company's structure. Take time and resources back to your core activities and your dedicated Team Manager will make sure you receive the best service while saving money.
Services
Sales, billing, technical support, integrations, and maintenance are paramount to the success of your business, and many times, growing companies are not prepared to tackle these items with the attention they require.
Customer Support
Build a process and results oriented team.
Respond faster, more accurately, reduce costs while creating long lasting relationships with your customers.
Software Maintenance
Update, maintain and correct your software solutions. Stay on top of new business needs, regulations, and what the market requires.
Process Consulting
Implement methodologies, tools, and processes for the optimization of customer service and technology teams' management through a tailored strategy.
Partners
_.jpg)
Jolanda Nazario
VP of Sales at Bonotel Exclusive Travel
Customers
“I would like to take this time to recommend UruCall Services for your next project. They have been very responsive, extremely detailed in their approach to getting us the staff we required. The process was smooth and timely. UruCall Services was able to provide us with quality talent who were a perfect fit to our needs. I would highly recommend them for any international staffing needs.”
Support Professionalize your customer service management, respond on time, accurately, creating long lasting relationships and returning customers.
Process Consulting and Support Systems Implementation of methodologies, tools, and processes for the optimization of
customer service management through a tailored customer support strategy.
Sales Obtaining and managing leads. Telemarketing.
Billing Contract management, processes review, collections, and invoice management.
Technical Support Analysis, monitoring, 2nd and 3rd Level support desks.
Integration Connect data sources, applications, APIs, and devices, providing customers with accurate, up-to-date information.
Software Maintenance Update, maintain and correct your software solutions. Stay on top of new business
needs, regulations, and what the market requires.
Devops Deliver your applications in record times, perform continuous maintenance from Development to operations.
We understand Your struggle
If your company has already identified a process within its activity that could be optimized, but you know that you cannot execute it internally, we can help you. Using local company resources might not be cost effective, and will require hiring, training and managing.
​
​
You may have experienced or heard from other companies about problems with outsourcing
​
-
Low quality services contracted with companies where language may become a barrier for your customers and internal groups
-
Failure to comply with SLAs (Service Level Agreements)
-
Difficulties coordinating with external teams, and high attrition due to Time Zone differences with North America
-
Lack of understanding of the industry
​
At Urucall we help you solve these problems as an integral part of your company
​
-
Excellent English language skills, and highly educated candidates
-
Strong work ethic, responsibility and commitment to the goals set
-
Strict adherence to SLAs, achieved through designing the right tailored success strategy for each client
-
Time zone aligned to the US and Canada
-
Over 20 years of experience in the Travel Industry working for North America based companies
Contact Us
We want to hear from you and start long journey together.
​
Answer a few questions and schedule a meeting with one of our product consultants.